Start by giving us a call or sending us an email to get a quote. Our representative will need to know two things; what city the bin will be delivered to, and what type of materials will be going inside the bin.
Once you are ready to place an order, our representative will help you set up an account (either personal or commercial) by collecting your contact and billing information. A security deposit is required at the time of order. We accept Visa or Mastercard over the phone, or cash deposit upon delivery. For cash deposits, the driver will provide you with a receipt on location.
Our representative will also record as many details as possible about your order, to ensure that your bin rental happens exactly as you would like it to. This includes the bin size, timing of delivery, placement of the bin, and even a pre-scheduled pick-up if that is what you prefer.
Once your order is completed, you will receive a confirmation email outlining what has been ordered, pricing, as well as when the bin is being delivered.
Before the bin is placed at your home or job site, the driver does two things. First they confirm the placement of the bin. If this was specified at the time of order, they simply place the bin in that spot. If there are cars or other materials blocking the designated spot for the bin, the driver will knock on the door to speak to the homeowner or crew.
The second thing the driver does is place a series of boards on the driveway so that the bin does not leave any damage to the property. We always do our best to protect your driveway or job site. With our system of boards, the bin will never touch the driveway! The driver also always ensures that there is enough room to open the bin doors, unless specified otherwise.
Our bins can be used for almost anything! This includes junk removal, house cleanouts, furniture, garbage, renovation material, shingles, construction material, appliances, electronics, and more! The only restrictions we have are on hazardous and biohazardous materials such as car tires, car batteries, propane tanks, gasoline, motor oils, wet paints, etc.
We ask that no materials exceed the height of the bin walls, so that the driver can put a tarp over the bin when they come to pick it up. We suggest if there is any heavy material being placed inside the bin (tiles, concrete, soil, shingles), that it is spread out evenly left to right. If heavier contents are all places in one corner, this may cause the bin to tip upon pick-up.
Pre-scheduled pick-up is not a problem for us to arrange, however most of our customers prefer to give us a call when their bin is ready to be picked up. We always wait for you to give us a call to let us know that you are finished with your in before we come to remove it (unless it is pre-scheduled).
If you give us a call before noon, we will be able to pick up your bin that same day. If the call isn’t placed until later on in the day, we may not be able to pick it up until the next morning. Either way, we always guarantee that your bin will be picked up by the end of our next business day.
Before the bin is placed at your home or job site, the driver does two things. First they confirm the placement of the bin. If this was specified at the time of order, they simply place the bin in that spot. If there are cars or other materials blocking the designated spot for the bin, the driver will knock on the door to speak to the homeowner or crew.
We do not need anyone to be on site for the pick up, as long as the bin doors are closed and there is nothing blocking the driver’s access to the bin. The driver will do a sweep of the driveway after the bin has been loaded onto the truck to ensure that nothing that will damage your driveway or your vehicle is left behind (e.g. nails or other sharp objects).
The morning after your bin is picked up, we receive the scale ticket outlining the weight of your contents. This is when we can begin the invoicing process. We pull the final cost from the security deposit that we had taken at the time of order, and release the remaining balance back to you. If this was done on a credit card, it normally takes your bank 1-2 business days to release the funds back to the card. If there was a cash deposit, we send you a refund check in the mail.
You will receive your invoice via email once we complete processing your final payment. The invoice outlines all the details of your order, a scan of all receipts (if we used a credit card), as well as a scan of the original scale ticket from the transfer station if your contents exceed our 1 tonne minimum. We aim to make our invoicing as transparent as possible, and therefore we want you to understand exactly how your final cost was calculated. We do not have any additional charges such as a fuel or distance surcharge, only your bin rental fee and disposal fee.
Scarborough | North York | Thornhill | Maple
And all the surrounding areas in the GTA
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